Topics Covered in Microsoft 365 Administration (MS-102):

Microsoft 365 Tenant and Service Management:

• Planning, configuring, and managing the Microsoft 365 tenant, including tenant subscription options and billing.
• Configuring Microsoft 365 services to meet the needs of the organization, such as setting up organizational profiles, domains, and services.
• Managing user and group accounts, including licensing and role management.
• Monitoring service health and analyzing service reports to ensure optimal performance and compliance.

Microsoft 365 Identity and Access Management:

• Managing identity synchronization with Azure Active Directory (Azure AD) Connect, including configuring hybrid identity.
• Implementing and managing identity security, including multi-factor authentication (MFA), password policies, and self-service password reset (SSPR).
• Configuring Azure AD roles and role-based access control (RBAC) to manage permissions.
• Managing identity governance, including Azure AD Identity Protection and Privileged Identity Management (PIM).

Security and Compliance in Microsoft 365:

• Implementing and managing security measures, including threat management, data loss prevention (DLP), and information protection.
• Configuring compliance features, such as retention policies, sensitivity labels, and eDiscovery.
• Managing Microsoft 365 security services, such as Microsoft Defender for Office 365, and securing the environment against threats.
• Understanding the Microsoft compliance framework and implementing solutions to meet regulatory and organizational compliance requirements.

Microsoft 365 Collaboration:

• Configuring and managing core collaboration tools such as Exchange Online, SharePoint Online, and Microsoft Teams.
• Managing mail flow, mailboxes, and messaging policies in Exchange Online.
• Configuring and managing SharePoint Online sites, OneDrive for Business, and document sharing settings.
• Managing Microsoft Teams settings, including policies, roles, and integrations with other Microsoft 365 services.

Microsoft 365 Service Optimization and Health:

• Monitoring and troubleshooting Microsoft 365 services to ensure optimal performance.
• Analyzing service usage and health reports to proactively address potential issues.
• Configuring alerting and notifications to stay informed about service status and incidents.
• Managing service updates, release schedules, and change management to minimize disruption.